# Koyo

> Koyo is a peer-to-peer community help app in Nigeria. Members ask for help when they have a genuine need, and other members choose to help. Money help goes directly from one member's bank account to another's. Koyo never holds, transfers, saves, invests or lends money. Help is a gift: it is not a loan, not an investment, and nothing is owed back.

Website: https://koyoh.online/
Operator: Koyo Technologies Ltd
Tagline: Give Help. Get Help.
Where: Nigeria (launching first); help is sent in naira between Nigerian bank accounts.
Platforms: Android app, downloadable from https://koyoh.online/ ; iPhone version coming soon.
Important: everything happens in the Koyo app. Members cannot ask for or give help on the website.

## How Koyo works
1. Ask for Help: when you have a genuine need, create an ask in the app and explain what you need help with.
2. Someone Helps: another Koyo member can choose to help. The decision to help is voluntary.
3. Help is Verified: Koyo records and verifies qualifying acts of help. The person who helps uploads proof; the person helped confirms they received it.
4. Keep Helping: members who take part positively stay in Good Standing and can keep taking part, subject to Koyo's rules.

## Kinds of help
- Money: sent directly from the helper's bank to the receiver's bank.
- Advice: for example a CV review, a legal question or a health worry.
- Assistance: giving time, in person or online.
- Connection: introducing someone to a person who can help them.
- Items: passing on books, clothes or other things.
- Help Drives: one member helps several members at once. Applying is always free.

## Costs
- Downloading the app is free.
- Helping someone with money: ₦500 Koyo Service Fee per help.
- Asking for money help: service fee of ₦500 or 10% of the amount, whichever is higher.
- Asking for advice, assistance, a connection or items: flat ₦500 service fee.
- Service fees are paid to Koyo separately and are never taken from the help.

## Good Standing
- Helping another member with money (verified) makes a member Ready to Ask, for any kind of help.
- Receiving help does not mean a member can ask again straight away; they may need to help others first.
- Good Standing cannot be bought or sold and has no cash value.

## What Koyo does not promise
- Helping someone does not create a right to receive the same amount later, and does not create a debt.
- Helping someone is not an investment and has no financial return.
- Koyo does not guarantee that an ask will receive help.
- Koyo never asks members to pay anything to receive help or to apply to a Help Drive. Requests like that should be reported in the app.

## Safety
Phone and email checks, optional ID verification, proof for every money help, a review team for disputes and member reports, and automatic checks for misuse.